Mortgage Intermediaries

For mortgage intermediary use only

Product Transfer / Switching Your Client

We've developed a simple to use system to help you switch your client onto a new Tesco Bank deal with ease.

For simple product transfer applications, where no contract changes are required, and with your customer's permission, you can access their Tesco Bank mortgage account details, select which of our existing customer products you have recommended and arrange the transfer.

Simple 5 step process + link to PDF

  1. Get the customer's consent to access their mortgage account using our Consent Form. You should retain this on your file in case we ask for it.
  2. Log in to the portal and select “Product Transfer” to look up the customer's account, check eligibility and what products are available.
  3. To apply, simply select which rate they wish to switch to and we will generate the Offer that you can download
  4. Accept the Offer on behalf of the customer and confirm the date when the switch will take place. Offers are valid for 3 months
  5. Once the transfer has taken place we will write to the customers to confirm their new payment details and will also send you the procuration fee.

Take a look at our video guide to see how easy it is to submit a product transfer using our online transfer process:



  • Minimum loan of £2.5k
  • Minimum mortgage term must be 3 years
  • No payment holiday or Consent to Let in place
  • No arrears
  • Any regular overpayments will be cancelled and customer will need to reinstate once new product takes effect
  • Must have a valid AVM on the property or last physical valuation must be within last 3 years
  • No underwriting or documentation required for like for like product transfers

If your client wants to make a change to their mortgage term or loan amount, please contact our UK–based, dedicated support team on 0345 051 8461. This number may be included as part of any inclusive call minutes provided by your phone operator.


An easy online process done in minutesNick Winter, John Charcol

Tesco's Product Transfer system is quick, easy and simple to useRichard Murphy, CMG Advice (Openwork)

Once we obtained the client letter the product transfer process is so straight forward, slick and easy to followMonica Bradley, MB Associates